Review Policy

A review may be submitted only by a person who has sufficient knowledge of a genuine business interaction involving the reviewed company. The reviewer must be authorised to use the account and, where acting for a company, must have authority to represent that company for the submission.

CarrierTrust may request confirmation of the reviewer’s identity, role, company relationship or authority. Failure to provide reasonable confirmation may result in rejection, restriction or removal.

A review must relate to an actual or genuinely attempted professional interaction, such as transport, forwarding, logistics, payment, brokerage, subcontracting, service provision, procurement or another relevant B2B relationship.

A review must not be based only on rumour, online discussion, media coverage, another person’s experience or a dispute in which the reviewer was not meaningfully involved.

Reviewers must take reasonable care to ensure that factual statements are accurate, current and not misleading. Relevant context must not be deliberately omitted where the omission would materially change the meaning.

Opinion is allowed when it is clearly presented as opinion and supported by the described experience. Suspicion, inference or an unresolved commercial dispute must not be presented as a proven fact, court finding or regulatory conclusion.

Reviews should focus on conduct relevant to a business relationship, including communication, performance, documentation, payment, loading, delivery, claims handling and dispute resolution.

CarrierTrust may request contracts, transport orders, invoices, CMR documents, delivery records, correspondence, payment records, claim documents or other material reasonably relevant to the review.

Evidence must be authentic and lawfully obtained. It should be complete enough to understand the context and must not be altered in a misleading way.

Supporting material is not normally published. It may be stored, reviewed, redacted and disclosed where reasonably necessary for moderation, legal compliance, dispute resolution or the establishment, exercise or defence of legal claims.

Reviews must reflect independent experience and must not be used to manipulate ratings or commercial reputation.

• No reviews of your own company or a company you control.
• No reviews by employees, owners, managers, family members, affiliates or contractors where a material conflict is hidden.
• No purchased, incentivised, reciprocal, coordinated or exchange-based reviews.
• No multiple accounts, duplicate submissions or artificial review campaigns concerning the same experience.
• No competitor review submitted primarily to harm a rival rather than report genuine experience.
• No request for payment, discount, contract, benefit or other advantage in exchange for posting, changing or removing a review.

A review, reply or related submission must not contain unlawful, abusive or irrelevant material.

• Threats, extortion, harassment, stalking, intimidation or encouragement of violence.
• Hate speech, discriminatory abuse or degrading attacks based on protected characteristics.
• Knowing falsehoods, impersonation, forged evidence or deliberately misleading statements.
• Unnecessary personal data, private addresses, personal phone numbers, identity documents, bank data or other sensitive information.
• Trade secrets, confidential contracts or information disclosed in breach of a legal or contractual duty.
• Malware, malicious links, spam, advertising, SEO manipulation or unrelated promotional content.
• Copyright, trademark, privacy or other rights violations.
• Obscene material or personal insults unrelated to the business experience.

Serious allegations require particular care. Unless supported by a final official decision, a reviewer must not state or imply that a company or person has committed fraud, theft, a criminal offence, sanctions breach or regulatory violation as an established fact.

A reviewer may describe specific observable events and may state that conduct appeared suspicious or that a matter was reported to an authority, provided the wording is accurate, proportionate and does not misrepresent the status or outcome of the matter.

CarrierTrust may request stronger evidence, limit visibility, add context, change a category, temporarily hide content or refuse publication where an allegation creates a significant legal or safety risk.

The selected rating and category should reasonably match the written description. A rating must not be used as punishment for an unrelated disagreement or as leverage in negotiations.

CarrierTrust may correct obvious category errors, standardise labels, combine duplicates or ask the reviewer to clarify an inconsistent rating. Such action does not mean CarrierTrust endorses the review.

A reviewer should update the review where a material fact changes, including later payment, settlement, corrected documentation or successful resolution.

CarrierTrust may show that content was edited. Earlier versions and related evidence may be retained for security, moderation, dispute and legal purposes.

A resolved dispute may remain relevant as historical business information, but the review should fairly describe the resolution.

CarrierTrust may, but is not obliged to, review content before or after publication. Moderation may be triggered by automated signals, reports, evidence, legal concerns, platform rules or internal checks.

CarrierTrust may request clarification, edit formatting, redact personal or confidential data, change labels, limit distribution, temporarily hide, reject or remove content, or restrict account functions where reasonably necessary.

Moderation decisions may consider credibility, relevance, evidence, proportionality, public interest, the rights of affected parties, repeated conduct and applicable law. Publication or continued availability does not constitute approval or verification of every statement.

An authorised company account may publish an official reply where the applicable plan and platform rules permit it. A reply must follow the same standards of accuracy, relevance, confidentiality and respectful conduct as a review.

A company may disagree, provide context, describe corrective action or dispute the facts. It must not threaten the reviewer, expose unnecessary personal data or make unsupported criminal allegations.

A negative review is not removed solely because the reviewed company disputes it or because the parties later end their business relationship.

Users and affected companies may report content that they reasonably believe breaches this Policy, the Terms, third-party rights or applicable law. Reports should identify the exact content and explain the issue clearly.

A report is not a guarantee of removal. CarrierTrust may request evidence, seek comments from affected parties, preserve records and issue a reasoned outcome where appropriate.

Requests concerning allegedly illegal content must follow the procedure on the Legal page. Eligible moderation decisions may be appealed or challenged through the process described there.

CarrierTrust may warn, limit, suspend or terminate accounts involved in repeated false reviews, manipulation, harassment, abusive reporting, forged evidence, unauthorised representation or other serious or repeated violations.

CarrierTrust may consider the number, severity, frequency, intent and impact of violations and may preserve relevant records for fraud prevention, security and legal claims.

Personal data connected with reviews, replies, reports and evidence is processed under the Privacy Policy. Reviewers should disclose only information necessary to explain the business experience.

CarrierTrust cannot guarantee confidentiality for information that must be disclosed by law, to protect rights, to investigate a dispute, or to respond to a competent authority or court.

User-generated reviews and replies remain the responsibility of their authors. CarrierTrust provides hosting, moderation tools, labels, scoring logic and related platform functions.

CarrierTrust is not a court, regulator, credit-rating agency, debt collector or guarantor of any company. Users remain responsible for their own due diligence and commercial decisions.

CarrierTrust may update this Policy for legal, security, moderation or product reasons. The version and effective date appear at the top. Material changes may be communicated through the platform, by email or through renewed acceptance where appropriate.

Translations are provided for convenience. The English version governs in the event of inconsistency, to the extent permitted by mandatory law.

Questions about this Policy may be sent to support@carriertrust.eu.