Legal Notice and Content Complaints

Use this procedure for specific reviews, official replies, company-profile information, images, documents, account conduct or other content that you believe is illegal, infringes your rights or must be restricted under applicable law.

Ordinary disagreements about service quality, payment, ratings or business performance are not automatically legal violations. They may still be reported under the Review Policy where the content is inaccurate, abusive, manipulated or unsupported.

Send the notice to support@carriertrust.eu with the subject line “LEGAL NOTICE”. Submission by email is the current electronic notice mechanism.

To allow effective assessment, provide information that is sufficiently precise, complete and understandable.

• Your name and email address, and the organisation you represent, unless applicable law permits the notice without identification.
• A clear explanation of why the identified content is allegedly illegal or infringes a specific right.
• The exact URL and enough information to locate the review, reply, profile or other item.
• The relevant country, legal rule, court order, intellectual-property right, privacy right or other basis relied upon, where known.
• Supporting evidence, dates, documents or correspondence reasonably necessary to understand the allegation.
• A statement confirming your good-faith belief that the information in the notice is accurate and complete.
• Where you act for another person or company, evidence of authority where reasonably requested.

Notices may concern defamation, unlawful threats, harassment, privacy, personal data, confidential information, intellectual property, impersonation, fraud-related misrepresentation, prohibited goods or services, sanctions, court orders or other unlawful content.

For intellectual-property complaints, identify the protected work, mark or right, the allegedly infringing material and the basis on which you are authorised to act.

For privacy or personal-data requests, identify the specific data and explain why publication or processing is unlawful. General data-protection rights should also follow the Privacy Policy.

CarrierTrust will confirm receipt electronically without undue delay where the notice provides a working contact address. A case reference may be assigned.

CarrierTrust may first assess whether the notice identifies specific content and contains enough information to support a legal assessment. If material information is missing, CarrierTrust may request clarification and may be unable to proceed until it is supplied.

Receipt, acknowledgment or a request for clarification does not mean that CarrierTrust accepts the allegation or agrees to remove content.

CarrierTrust assesses notices in a timely, diligent, objective and non-arbitrary manner, taking account of the alleged legal basis, the precision and credibility of the notice, available evidence, the rights of affected parties, proportionality and applicable law.

Depending on the circumstances, CarrierTrust may take no action, request further evidence, correct or redact information, add context, limit visibility, temporarily restrict access, remove content, preserve records, warn or restrict an account, or refer the matter to a competent authority.

CarrierTrust does not guarantee a particular outcome or immediate removal. Urgent action may be taken where there is a credible and serious risk to safety, rights, security or legal compliance.

CarrierTrust may contact the person who submitted the content or the affected company and may share the substance of the allegation and relevant supporting information where reasonably necessary for a fair assessment.

Information may be withheld or limited where disclosure is prohibited by law, would create a material safety or security risk, compromise an investigation, expose unnecessary personal data or defeat the purpose of an urgent measure.

Submitting a notice therefore does not guarantee that the notifier’s identity or all submitted information will remain confidential.

Where CarrierTrust restricts content or an account because the information is considered illegal or incompatible with platform rules, CarrierTrust may provide the affected recipient with a statement of reasons as required by applicable law.

The explanation may identify the measure taken, its territorial scope and duration, the main facts and circumstances, whether automated means materially contributed, the legal or contractual ground and available review options.

CarrierTrust may limit the explanation where law, a binding order, safety, confidentiality or the protection of an investigation requires it.

An author or affected account may respond to a notice or restriction by sending a counter-notice to support@carriertrust.eu with the subject line “COUNTER-NOTICE” and the relevant case reference.

The counter-notice should identify the disputed decision, explain why the content is lawful and compliant, correct any factual misunderstanding and include supporting evidence.

A counter-notice does not automatically restore content. CarrierTrust may seek further information from either side and may maintain temporary restrictions while a credible legal or safety risk remains.

A notifier, content author or affected account may request an internal review of an eligible moderation decision by emailing support@carriertrust.eu with the subject line “APPEAL” and the case reference.

The request should normally be made within six months after notification of the decision and should explain the alleged error or provide new relevant information.

Where required by the Digital Services Act, the review will be available electronically and free of charge, handled in a timely and non-discriminatory manner and subject to qualified human supervision rather than decided solely by automated means.

Where the Digital Services Act applies, an eligible recipient may also have access to a certified out-of-court dispute settlement body. Availability and legal effect depend on the circumstances and applicable law.

The Latvian Digital Services Coordinator is the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, PTAC). A person may contact the competent coordinator or another competent authority concerning alleged breaches of applicable digital-services law.

Nothing on this page limits rights to seek judicial or administrative remedies.

CarrierTrust may act on valid and binding orders from courts, law-enforcement bodies, regulators and other competent authorities.

An order should be sent through an official and verifiable channel and contain the information required by applicable law. CarrierTrust may verify authenticity, authority, scope, territorial effect and applicable deadlines.

Where lawful and appropriate, CarrierTrust may inform the affected user of the order and action taken, unless the order or law prohibits disclosure.

CarrierTrust may preserve relevant content, account records, technical logs, evidence, notices, decisions and correspondence where reasonably necessary for legal compliance, security, fraud prevention, disputes or legal claims.

Removal from public view does not necessarily require immediate deletion from internal systems or backups.

Information may be disclosed to advisers, insurers, courts, authorities, affected parties or service providers where legally required or reasonably necessary to establish, exercise or defend rights.

Notices, counter-notices and appeals must be submitted honestly. It is prohibited to use this procedure to harass, censor legitimate criticism, gain commercial leverage, impersonate another person, submit forged evidence or make knowingly false statements.

CarrierTrust may disregard manifestly unfounded or abusive submissions and may warn, limit or suspend accounts involved in repeated misuse. Serious abuse may be reported to competent authorities or relied upon in legal proceedings.

CarrierTrust is not subject to a general obligation to monitor all user content or proactively determine every possible illegality. CarrierTrust may use moderation tools and automated signals but does not guarantee that every violation will be detected immediately.

Publication, verification status, a company claim, a score, a badge, moderation history or the absence of removal does not mean that CarrierTrust endorses a company or confirms every statement.

Personal data submitted through this procedure is processed under the Privacy Policy for handling notices, communicating with parties, preserving evidence, complying with law and protecting rights.

Do not send identity documents, unredacted bank information or other sensitive material unless it is specifically requested and necessary.

Emailing support@carriertrust.eu does not by itself constitute CarrierTrust’s voluntary acceptance of formal service of court proceedings, official documents or jurisdiction, except where mandatory law provides otherwise or CarrierTrust expressly confirms acceptance.

Information on this page is procedural information and not legal advice. Parties remain responsible for obtaining independent advice and meeting any limitation period, court deadline or statutory form requirement.

CarrierTrust may update this procedure for legal, security, operational or product reasons. The version and effective date appear at the top.

Translations are provided for convenience. The English version governs in the event of inconsistency, to the extent permitted by mandatory law.