Contact

Contact CarrierTrust

Use the correct subject line so your request reaches the right review process. CarrierTrust currently accepts written enquiries by email.

Platform operator

SIA JAKOVLEV CAPITAL

VAT ID: LV44103016716

Legal address: Kupriču iela 1E–93, Riga, LV-1021, Latvia

Email: support@carriertrust.eu

Communication languages: English, German, Russian, French, Spanish and Italian

Before writing

Use one clear topic per email and keep the existing email thread when following up.
Include exact URLs, company names, VAT numbers, dates and relevant screenshots or documents where necessary.
Do not send passwords, authentication codes, complete bank-card data or unnecessary personal documents.
CarrierTrust may ask for identity, authority or supporting evidence before acting on an account, company profile or legal request.

Choose the relevant topic

General support

[Support]

Account access, profile use, invitations, technical issues and general questions about CarrierTrust.

Identify the account or company concerned.
Describe the issue and the steps that produced it.
Include screenshots only where useful.

Legal and DSA notices

[Legal]

Allegedly illegal content, rights infringements, counter-notices, appeals and communications from authorities.

For a formal content notice, use the subject LEGAL NOTICE.
Include the exact URL and a clear legal explanation.
Follow the requirements stated on the Legal page.

Privacy and GDPR

[Privacy]

Access, correction, deletion, restriction, objection and other personal-data questions.

Identify the relevant account, company or content.
Do not send identity documents unless requested.
Explain the specific right or concern.

Billing and subscriptions

[Billing]

Invoices, subscription status, paid features, payment confirmation and billing details.

Include the company name and billing email.
Reference the invoice or order where available.
Do not send full payment-card details.

Media and partnerships

[Media]

Press enquiries, interviews, data commentary, partnerships and business cooperation.

Identify the publication or organisation.
State the requested topic and deadline.
Include relevant contact details.

Reporting content

A normal support email is not automatically a valid notice of allegedly illegal content. Legal notices, counter-notices and appeals should follow the structured procedure on the Legal page.

Open Legal procedure

Personal-data requests

Personal-data requests are handled under the Privacy Policy. Rights are subject to verification and the limitations provided by applicable law.

Open Privacy Policy

Response and processing

CarrierTrust aims to review messages within a reasonable period based on urgency, complexity, available evidence and the applicable legal process. No fixed response time is promised unless mandatory law sets one.

Incomplete requests may require clarification. Duplicate messages can delay review, so please continue in the same email thread.

CarrierTrust may communicate the substance of a complaint to an affected user or company where reasonably necessary for a fair assessment, subject to legal, privacy and safety restrictions.

Security reports

For a suspected account compromise or security issue, use [Support] and state SECURITY in the subject. Do not test, exploit or attempt to access systems without authorisation.

Emailing CarrierTrust does not by itself constitute acceptance of formal service of court documents or legal proceedings, except where mandatory law provides otherwise or CarrierTrust expressly confirms acceptance.